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Mary H. Osborne
How would your practice be different if each person described his or her primary role as "Helping people make healthy choices?" Instead of focusing on tasks, each person focuses on results. Patients take center stage, and all communication and systems are organized around helping them become healthier. Success is measured by your ability to move each patient along a continuum toward optimal health. You can learn the skills required to help your patients make healthy choices. This seminar will help you:
- Attract patients who make decisions based on quality as well as price.
- Develop team relationships which allow everyone to focus on results.
- Help your patients work through barriers they perceive to ideal dental health.
- Develop communication which is powerful, ethical, non manipulative, and patient
centered - not insurance centered.
No catchy slogans or pat phrases will get to the level of understanding you need with your patients. It is difficult for them to break the bonds of fear, and to change long held assumptions about dentistry. This informative, interactive, lively program will help you learn how to:
- Increase your ability to attract and keep values based patients, instead of trying to please everyone.
- Establish ongoing relationships which support patients in making healthy choices, instead of nagging them into compliance.
- Create mutual expectations about responsibility for payment, instead of hassling over what the insurance company will and will not pay.
You can learn to build relationships based on a new team/doctor/patient model that develops understanding, trust, loyalty,
accountability, and commitment.
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Mary Osborne has worked in dentistry for over
forty years as a clinical hygienist and patient facilitator.
She brings to her work enthusiasm, intelligence,
humor, and a deep belief in the potential for significant
growth through authentic communication.
Mary is known internationally as a consultant, writer, and
producer of newsletters and audio/video programs for
Mary H. Osborne, Resources in Seattle, Washington. Her
writing is published in national magazines and she has
spoken extensively to state and national organizations
including The American Dental Association and The
American Academy of Dental Practice Administration.
She is a member of the visiting faculty and serves as a
Foundation Advisor to the Pankey Institute.
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